Assistant Manager/ Deputy Manager- Central Operation

3 - 8 Years

Job Description

Greetings from DHFL Pramerica!

We are hiring Assistant Manager/Deputy Manager- Central Operations at Nashik

Salary: No Bar

Position Summary:
The role would report into AVP - New Business & Policy Servicing and will ensure smooth functioning of Central Operations of New Business and Policy Servicing Department

Key Responsibilities:

  • Managing Inwarding of new business applications, COPS Data Entry and Quality Check of NB Applications in System.
  • Managing Branch NB applications Discrepancy validation process.
  • Physical NB Application Form / Documents and Policy Service Physical Requests Vs Scan reconciliation
  • Ensure Processing of Non-Financial Service Requests/Endorsement, NACH/Direct Debit Mandate Processing.
  • AML/OFAC/IR Management/Reporting, PAN Verification Process Management and CKYC record processing
  • New Product and Process Change Request UAT for New Business and Policy Servicing.
  • NB, IR and POS Billing Management
  • Monthly Process Training to COPS/Service Provider Team on NB and Policy Servicing.
  • Preparation of Monthly Reports by collecting, analyzing and summarizing operational data and trends.
  • Partner Employee Productivity Tracking, Record/Data Maintenance of all business processing
  • Ensure Testing and implementation of technological initiative related to New Business & Policy Servicing.
  • Weekly Process Calls with Branch Ops Team on New Business and Policy Servicing
  • Monthly Business Review with Service Provider on New Business and Policy Servicing
  • Stakeholder management involving close coordination with Head Office, Branch Ops Team and Service Provider for seamless processing.
Job Specifications :

1. Graduation /Post Graduation from reputed institution
2. MBA Finance /MBA Insurance

Key Technical Competencies:

  • Strong understanding of insurance terminology and in-depth understanding of insurance concept and prevailing guidelines
  • Experience of Back Office process management will be an advantage
  • Proficient in MS Office, in particular Advanced Excel
Key Leadership Competencies

  • Written and Verbal communication skills
  • Collaboration and Stake holder management
  • Self-motivated and Problem solver
  • Customer Centricity
  • High on Execution

Interested candidates can share their resume at

Salary: Not Disclosed by Recruiter


Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

DHFL Pramarica Life Insurance Company

DLF Pramerica Life Insurance Company Ltd. (DPLI) is a joint venture between DLF Limited and Prudential International Insurance Holdings, Ltd. (referred to hereafter as 'PIIH'). PIIH is a fully owned subsidiary of Prudential Financial, Inc. (referred to hereafter as 'PFI').
The combination of the strength of the DLF brand and PFI's insurance expertise provide the strongest possible foundations for DPLI to succeed in the rapidly growing Indian life insurance market.
View Contact Details+

Recruiter Name:Shivani

Contact Company:DHFL Pramarica Life Insurance Company

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